Effective Date: August 11, 2026

Overview

This Privacy Policy explains how CottoLifestyle (“we,” “us,” “our”) collects, uses, and protects your personal information when you visit cottolifestyle.com or make a purchase.

1. What we Collect

We collect the following types of information:

    • Contact information: name, email address, shipping and billing address, phone number
    • Order information: items purchased, order history, order value
    • Payment information: processed directly by Stripe and PayPal; we do not store your full card number on our servers
    • Account information: if you create an account, your login credentials and saved preferences
    • Marketing preferences: whether you have opted in to receive email marketing
    • Technical information: IP address, browser type, device information, and browsing behavior on our site, collected via cookies and similar technologies

2. How We Collect Information

We collect information when you: browse our site, create an account, place an order, sign up for our newsletter, contact customer service, or interact with our marketing emails and ads.

3. How We Use Your Information

  • Process and fulfill orders, including shipping and customer service
  • Send order confirmations, shipping updates, and respond to inquiries
  • Send marketing emails and promotions, where you have opted in
  • Personalize and measure the performance of our advertising
  • Improve our website, products, and customer experience
  • Detect and prevent fraud
  • Comply with legal obligations

4. Cookies & Tracking Technologies

We use cookies and similar technologies, including Google Analytics and the Meta (Facebook/Instagram) Pixel, to understand site traffic, measure ad performance, and show you relevant ads on other platforms. You can control cookies through your browser settings; disabling cookies may affect site functionality.

5. Third-Party Service Providers

We share information with trusted third parties who help us operate our business, including:

  • Stripe and PayPal — payment processing
  • Klaviyo and/or Mailchimp — email marketing
  • Google (Analytics, Ads) — site analytics and advertising
  • Meta (Facebook/Instagram) — advertising and retargeting
  • Shipping carriers — order fulfillment and delivery
  • Our web hosting and e-commerce platform providers (WooCommerce/WordPress and associated plugins/hosting)

These providers only receive the information necessary to perform their services and are not permitted to use your data for unrelated purposes.

6. Email Marketing & Consent

We only send marketing emails to customers who have opted in (e.g., at checkout or via a newsletter signup). Every marketing email includes an unsubscribe link, and you may withdraw consent at any time. For customers in Canada, we comply with Canada’s Anti-Spam Legislation (CASL): our marketing emails identify our business, include valid contact information, and provide a working unsubscribe mechanism, and we retain consent records as required by law.

7. Data Retention

We retain personal information for as long as necessary to fulfill orders, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Marketing data is retained until you unsubscribe or request deletion.

8. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict use of your personal information, and to opt out of marketing communications. To exercise any of these rights, contact us at info@cottolifestyle.com. California residents may have additional rights under the California Consumer Privacy Act (CCPA); we will honor verifiable requests consistent with applicable law.

9. International Customers (Canada)

If you are located in Canada, your information will be transferred to and processed in the United States. By using our site and providing your information, you consent to this transfer.

10. Children's Privacy

Our site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. Data Security

We use commercially reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect once posted, and the “Effective Date” above will be updated.

13. Contact Us

Questions about this Privacy Policy can be sent to:

Email: info@cottolifestyle.com