Effective Date: August 11, 2026

1. Order Processing Time

Orders are typically processed within 1–3 business days of purchase. You will receive a confirmation email once your order ships, including tracking information where available.

2. Shipping Destinations

We currently ship to addresses within the United States and Canada. We do not currently offer international shipping outside of these two countries.

3. Shipping Rates & Delivery Estimates

[Insert your actual carrier(s), rates, and estimated delivery windows, e.g. ‘USPS/UPS, $X flat rate, 3–7 business days within the US and 7–14 business days to Canada’]

Delivery estimates are provided by our shipping carriers and are not guaranteed. Delays due to weather, customs, or carrier issues are outside of our control.

4. Customs, Duties & Taxes (Canada)

Orders shipped to Canada may be subject to customs duties, import taxes, or brokerage fees charged by Canadian customs authorities. These charges are the responsibility of the customer and are not included in your order total or shipping cost.

5. Order Tracking

Once your order ships, you will receive a tracking number by email. Please allow up to 24–48 hours for tracking information to update.

6. Lost, Damaged, or Delayed Packages

If your package arrives damaged or does not arrive within the expected delivery window, please contact us at info@cottolifestyle.com within 14 days of the expected delivery date so we can assist you.

7. Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer. Contact us as soon as possible if you notice an error.

8. Contact Us

Questions about shipping can be sent to:

Email: info@cottolifestyle.com