Effective Date: August 11, 2026

1. Return Window

We accept returns within 30 days of the delivery date. To be eligible, please contact us before sending any item back.

2. Condition Requirements

For hygiene reasons, socks must be unworn, unwashed, and returned with original tags and packaging intact to be eligible for a return or exchange. We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

  • Socks that have been worn, washed, or show signs of use
  • Items marked as final sale at the time of purchase
  • Gift cards

4. How to Start a Return

To start a return, email info@cottolifestyle.com with your order number and reason for return. We will provide instructions, including the return address. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method (Stripe or PayPal) within 5–10 business days. Original shipping fees are non-refundable, except where the return is due to our error.

6. Exchanges

Need a different color or size? Contact info@cottolifestyle.com and we’ll help arrange an exchange, subject to product availability and the same condition requirements as returns.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 14 days of delivery with your order number and a photo of the issue. We will provide a replacement or full refund, including shipping costs, at no charge to you.

8. Late or Missing Refunds

If you haven’t received a refund after the timeframe above, please check with your bank or payment provider first, as processing times can vary. If you still have concerns, contact us at info@cottolifestyle.com.

9. Contact Us

Questions about returns or refunds can be sent to:

Email: info@cottolifestyle.com